Content Management: Maximising the Value of Enterprise and Web Content

Unstructured content accounts for approximately 80% of an organisation’s total data, yet many organisations are still failing to manage it adequately, despite having implemented a Content Management system. This suggests either that insufficient planning has gone into the implementation or that an inappropriate solution has been selected. Defining the objectives for a new solution and planning the implementation are critical; a badly implemented solution can be more damaging to the company than not deploying a new system at all, and it will fail to deliver any business benefits. Organisations must therefore allow time to fully define their objectives and requirements before selecting a solution.

Report Highlights
KEY FINDINGS
* Organisations cannot afford to rush a content management implementation; a failed implementation can directly affect the bottom line.
* A clear understanding of the objectives for the implementation is vital if the deployment of a content management system is to succeed.
* Choosing the right implementation partner is crucial if the development of processes is required.
* All content should be managed and controlled centrally, both for manageability and for compliance.
* Placing paper documents in a warehouse does not provide adequate disaster recovery provision; the only way to provide full protection is to store documents electronically.
* Organisations must consider technologies such as Information Rights Management to help prevent data leakage.
* Web analytics provides a high level of value to organisations to whom the Internet is an important sales channel, and it must be regarded as a weakness if Web Content Management systems do not contain this feature.
* Content management functions, particularly Document and Records Management must be seamless to end users wherever possible.
* Microsoft Office SharePoint Server 2007 is a significant entrant to the content management market, providing an entry-level solution for mid-market and smaller organisations.
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Section 1: Management Summary 7
1.1 Management Summary 9
Section 2: Introduction and Business Issues 15
2.1 Report Introduction and Objectives 17
2.2 Business Drivers for Content Management 18
2.3 Data Loss and Compliance Issues 21
Section 3: Components of Content Management 27
3.1 Architecture 29
3.2 Document Management and Collaboration 33
3.3 Records Management 38
3.4 Digital Asset Management 41
3.5 Search and Classification 45
3.6 Archiving 48
Section 4: Transactional Content Management 53
4.1 The Evolution of Transactional Content Management 55
4.2 Establishing the Business Need for TCM 58
4.3 Business Applications for TCM 60
Section 5: Deployment Considerations for Web Content Management 65
5.1 Analytics in Web Content Management 67
5.2 Web 2.0 Technologies 72
5.3 Disaster Recovery for Online Content 75
5.4 Web Content Management as Software-as-a-Service 79
Section 6: Market Analysis 83
6.1 Butler Group Enterprise Content Management Features Matrix 85
6.2 Butler Group Enterprise Content Management Decision Matrix 101
6.3 Enterprise Content Management Market Analysis 114
Section 7: Technology Audits 119
Alfresco – Alfresco 3.1 121
EMC – EMC Documentum 6.5 131
Hewlett Packard – HP TRIM 141
Hyland Software – OnBase Version 8.2 151
IBM – Agile ECM 161
Microsoft – Microsoft Office SharePoint Server 2007 171
Nuxeo – Nuxeo Enterprise Platform – v5.2 181
Open Text – ECM Suite 191
Oracle – Oracle ECM Suite 201
Vignette – Vignette TCM, Vignette WCM 211
Section 8: Vendor Profiles 221
Active Navigation 223
Alterian 224
Autonomy 225
CA 227
Datum 229
Day Software 230
EPiServer 231
FatWire 232
Jive Software 233
Plasmon/Alliance Storage Technologies 234
Sitecore 235
Squiz 236
Symantec 237
VYRE 238
Section 9: Glossary 241
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